Frequently asked questions
How long does delivery take?
Your order is processed within 1–2 business days and usually delivered within 3–7 business days. In total, this means you will normally receive your order within 4–9 business days. Once the package has been shipped, you will receive a tracking link so you can follow the delivery.
What is Andersson Stockholm?
Andersson Stockholm is a modern store offering carefully selected products with a focus on style, quality, and a smooth online shopping experience.
Can I change or cancel my order?
If your order has not yet been shipped, we can often help you modify or cancel it. Contact us as soon as possible via info@anderssonstockholm.com, and we will do our best.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, and Klarna. All payments are processed securely using encrypted technology.
Do you offer free shipping?
Yes, we offer delivery within Sweden with no additional shipping costs. We want to make your shopping experience as easy as possible.
How do returns work?
You have 60 days from the delivery date to return an item. Contact us via info@anderssonstockholm.com, and we will guide you through the process.
Can I exchange an item?
Of course. If you would like to exchange the size or model, we will be happy to help. Contact us via info@anderssonstockholm.com, and we will arrange it.
How long does a refund take?
Once we have received and approved your return, the refund will be processed within 7 business days. Depending on your bank, it may take a few additional days for the amount to appear.
Do you deliver outside Sweden?
At present, we only deliver within Sweden. We focus on providing a reliable local delivery experience.
Is my payment information secure?
Yes, your security is important to us. We use encrypted payment solutions and never store sensitive information.
What should I do if my order has not arrived?
Start by checking the tracking link in your delivery confirmation. If more than 7 business days have passed since your order was shipped, contact us via info@anderssonstockholm.com, and we will help you further.
Do you need more help?
You are always welcome to contact us via info@anderssonstockholm.com. We are here to help you.